BUSINESS OVERVIEW

• PortTIX was formed as an LLC in 1997 to provide Box Office Services for newly renovated Merrill Auditorium.  PortTIX is for profit and distributes annual profits to owners.

• PortTIX is owned co-equally by Portland Ovations and Portland Symphony Orchestra and operates under an agreement with the City of Portland to provide Box Office services to renters of Merrill Auditorium and other Portland PAFD Venues.

• Approximately 170,000 tickets are processed annually for sales of $5½ million.

• Clients:

  • Portland’s primary performing arts organizations (PSO, PCA, Maine State Ballet, PortOpera, Portland Ballet)

  • Non-profit orgs (Friends of the Kotzschamar Organ, Portland Ballet, Maine State Ballet, Maine Narrow Gauge RR)

  • Commercial Promoters: Live Nation, Great Northeast Productions, Theatre Council Productions, Roberts Group, Waterfront Concerts

• Staff: 4 full time + flexible part-time staff of 10.

  • Knowledgeable about performing arts in general.

  • Training program is ongoing and emphasizes programming and venue knowledge, customer service.

SERVICES

• RETAIL

  • Hours for walk up and call center - Monday through Saturday Noon to 6PM (closed Saturday in summer).

  • 24-7 on line sales

  • Credit card sales (Visa/MC/Discover)

  • Print and mail tickets

  • Customer relations with patrons – information, trouble-shooting

  • Box Office Concierge position to provide service to VIPs

• SHOW MANAGEMENT

  • Monitor and manage ticket inventory by performance

  • Customer problem solve -  bad checks, lost tickets, customer complaints

  • Revenue - hold and account for on daily basis

  • Coordinate with front-of-house staff for show management

• REPORTING

  • All Financial including daily sales reports and settlement reports

  • Marketing – list generation

  • Historical and future projections

• MARKETING

  • Monthly email newsletter

  • Email blasts

  • Event listing brochures and ticket inserts

  • Facebook/ Twitter and other social media posts

  • Media trade with Portland Press Herald for print and online ads

TECHNOLOGY

Blackbaud & Toptix– international software solutions www.blackbaud.com www.toptix.com

• PATRON EDGE TICKETING

• User friendly – quick turnaround sale.

  1. Subscription and group sales capability

  2. Database management – demographics, payment history

  3. Scanning and print at home

  4. Patron Edge online

  5. Choose your seat:

     • 24-7 sales

     • Manage inventory (release open seat avails

     • Marketing opportunity (special offers)

     • Track and report on line usage

     • Secure server

• REMOTE TICKETING CAPABILITY

Lap top computer - connects to server and sell and manage tickets at remote sites such as South Portland H.S.

PortTix, LLC
400 Congress St
Suite A
Portland, Maine 04101
207-842-0800
207-842-0810 Fax